Last updated: 12 November 2026
1. Who we are
These terms apply to coaching services provided by Thomas Taylor, trading as TAYLOR’D PERFORMANCE, a sole trader. Contact: taylordperformanceuk@gmail.com. By booking or paying for any service you agree to these terms.
2. Our services
We provide personal training and coaching: 1-1 sessions, 2-1 sessions, small group performance sessions (a maximum of six clients per coach) and hybrid coaching, which adds online support between in-person sessions. In-person sessions take place at a gym or other venue agreed with you at your consultation. We tailor each programme to your goals, but we cannot guarantee any particular result.
3. Getting started
- You must be 18 or over.
- Before your first session you must complete a health screening questionnaire (such as the PAR-Q+) and tell us about any injury, condition or medication that may affect exercise.
- We may ask you to get your GP’s clearance before training. We can refuse or pause training if we reasonably believe it is unsafe.
- You are responsible for keeping us up to date about changes to your health.
4. Prices and payment
- Prices are shown on our website, at consultation and in your confirmation message. All prices are in pounds sterling.
- Payment is due [in advance / by the first session of each block] by card or payment link, processed by Stripe.
- If a payment fails or is late, we may pause your sessions until it is settled.
- Introductory pricing: where offered, introductory rates apply for up to 12 weeks. After that period, our standard rates apply. We may also run offers from time to time.
Gym access: where we train at a gym, your gym membership or day pass is paid to the gym and is not included in our session prices.
5. Block bookings
- Block bookings are paid for in advance and discounted.
- Blocks must be used within [X WEEKS] of the start date. Unused sessions expire unless we agree otherwise in writing.
- Blocks are non-transferable unless we agree otherwise.
- If we cancel sessions, we’ll rebook them or refund them.
6. Small group sessions
- Small group sessions are for a maximum of six clients per coach.
- Groups run if at least [MINIMUM NUMBER] clients are booked. We’ll tell you in good time if a session is cancelled.
- Spaces may be offered to people outside the PT client base if they are not full. Rates may differ.
7. Cancellation and rescheduling
- Please give at least 24 hours’ notice to cancel or move a session. With notice, we’ll rebook it at no charge.
- Cancellations with less notice, and no-shows, are charged in full.
- Arriving late shortens your session; it won’t be extended and it is still charged in full.
- If we cancel, we’ll rebook or refund you. If we cannot run a session through illness or an emergency, we’ll let you know as soon as possible.
- We may make an exception for genuine emergencies or illness at our discretion.
8. Your right to cancel (online and distance bookings)
If you book and pay online or by phone, you have the right to cancel within 14 days of agreeing to the booking, without giving a reason. If you ask us to start sessions within those 14 days, you’ll need to pay for the sessions already delivered up to the point you tell us you’re cancelling. To cancel, contact us at taylordperformanceuk@gmail.com. We’ll refund what is due within 14 days.
9. Illness, injury and your responsibility
- Training involves physical effort and a risk of injury. You agree to train within your own limits, follow your coach’s guidance, and tell us immediately if you feel unwell or in pain.
- Please don’t attend sessions if you have a contagious illness.
- If you become injured or pregnant, tell us so we can adapt your programme. We may ask for medical advice.
- Nutrition and lifestyle guidance is general advice. It’s not medical advice and is not a substitute for your doctor.
- Any optional resilience or wellbeing activities, such as breathing exercises or cold exposure, are voluntary. They are coaching, not therapy or medical treatment. Tell us if you have a condition that could make them unsuitable.
10. Our responsibility
- We take reasonable care and skill in coaching you and hold [public liability and professional indemnity] insurance with [INSURER].
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.
- Subject to that, we are not liable for loss or damage to your belongings, or for losses we could not reasonably have foreseen.
11. Venue and equipment
Where we train in a gym or other venue, you must follow the venue’s rules and use equipment correctly and only as instructed. You will need your own gym membership, or a day pass for each session. This is paid to the gym and is not included in your session fees.
12. Photos, video and social media
We’ll only take or share photos or video of you, or share your results or testimonials, with your written permission. You can withdraw permission at any time for future use.
13. Your information
We collect and use your information as described in our Privacy Policy, including health information you provide, which we handle as special category data with your explicit consent.
14. Ending our agreement
You may stop coaching at any time, subject to clause 5 and any block you have paid for. We may end our agreement if you breach these terms, behave abusively or unsafely, or repeatedly miss payments. We’ll refund unused paid sessions where appropriate, less any amounts owed.
15. Changes
We may update these terms. We’ll tell you about important changes in advance. The version in force when you book applies to that booking.
16. Complaints
If something goes wrong, tell us at taylordperformanceuk@gmail.com and we’ll try to put it right within [X] working days.
17. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales will decide any dispute.